Technical Support and Service Consulting
Support built on partnership and manufacturer know-how
Support built on partnership and manufacturer know-how
We are not a traditional service center.
Our technical support is based on long-term cooperation with B2B partners, the transfer of know-how, and in-depth knowledge of our own products.
Thanks to in-house development and manufacturing within the European Union, we provide professional technical consulting, support with charger configuration, and assistance in resolving more complex technical situations in real-world operation.
How AXIMA Power technical support works
AXIMA Power technical support is primarily intended for our sales and service partners.
Direct service interventions at end customers is not within our portfolio.
Our goal is to ensure that our partners are fully capable of:
- performing basic device diagnostics,
- resolving common troubleshooting cases,
- correctly setting charging parameters and modes,
- providing qualified support to end customers.
For more demanding or non-standard cases, we provide our partners with expert technical consulting directly from our development and manufacturing background.
One point of contact for technical and commercial inquiries
Technical questions and support requests are handled through the responsible sales representative, who is familiar with the specific project, application, and operating conditions.
This model ensures:
- quick understanding of the technical issue,
- efficient transfer of information to the technical or development team,
- consistent communication without unnecessary intermediaries.
The sales representative thus acts as the main point of contact for technical support as well as further solution development.
Who the technical support is intended for
AXIMA Power technical support is intended for:
- B2B partners and distributors.
Service interventions and technical support for end customers are always provided by an authorized partner.
Areas in which we technically support our partners
We provide our partners with technical support mainly in the following areas:
- technical consulting related to the application and operation of chargers,
- assistance with configuration and adjustment of charging parameters,
- resolution of issues related to batteries and their operation,
- consulting for atypical or specific installations,
- support during the introduction of new products and technologies,
- cooperation in resolving more complex technical cases.
Thanks to our direct connection to development, we are able to address situations that go beyond the standard service scope.
Do you have a technical question, are you dealing with a specific application, or do you need assistance with device configuration?Please contact your sales representative or an authorized partner, who will provide you with the appropriate support.
Leave us your contact and our team will provide you with precisely designed industrial charging technologies.
